After returning the car, they offered a me ride to wherever I needed to go in town. This is definitely a plus.
However, what I REALLY didn't like was that the car they gave us was nothing like the car we "reserved" and on top of that they charged us $250+ more for the insurance because "someone at corporate ran the numbers and can't decided we can't give the insurance out for that amount."
I have been renting from Enterprise for years and always get great service. Enterprise is very accommodating to any request if its possible. Will use them again next time I travel.
I never tried Enterprise because they were always a bit more expensive than their competitors. However, I rented a pickup truck from them as they were the only ones w/ a truck available on Memorial weekend. The price I was quoted for was around $140 which is pricey but reasonable for that weekend I guess. When I went in, the truck was available (thank goodness because at other rentals, it's not always a guarantee), and the process was extremely smooth and quick despite the amount of other customers. Another bonus, they quoted me cheaper than online AND another great factor, they allowed after hour drop off!! Great customer service, reasonable pricing, and great convenience.
The point of making a reservation is so that you know what you're going to get when you get there; not so that you get to be swindled into paying more than what you wanted at the moment all you wanted to do is pick the thing up.
WIll rent from them again.
I went in the middle of the day so there was no waiting. The car was already near the exit. It was a new vehicle and immaculate. The staff was efficient and actually went through the features of operating the car - a first for a rental experience.
I had the definition of a "bait and switch" at this location. We made a reservation for a car and had an expectation of a price, but when we got there they did not have the car we were expecting. To be honest, I'm not that bothered about that as I understand that's how this system works; the car you "reserve" is more a level of car.
I made a reservation in advance like I always try to do. Then the day I had to pick up the car I called ahead of time to go over coverage for the car, which I talked to a girl about. She was helpful in the sense that she answered my questions and we finalized the rental price with coverage since I mentioned my intentions of just going in and out upon my arrival to pick up the car. Once I got there she said oh sorry I actually was looking at the price and its actually $..... The price difference she was now giving me from our phone conversation was off by over $105. Mind you the reason I called was because I was shopping around and that was in the end the best price, so I was extremely upset as she mislead me to believe one price when really was another. I could have simply gone with another place and price within reason. It was already the day off , ready to take off my trip and most car rental office hours were about to close. So in other words I was stuck. I was going back and forth trying different ways to negotiate a less price but she wasn't cooperating even after it being her fault we were even having the dispute. My going in and out turned into a dispute between us going back and forth in front of customers and employees. It was really embarrassing. She at the end offered something that we just said "fine" to for the sake of simply leaving. It was basically half of what we actually agreed over the phone considering coverage. Overall, careful who you deal with. Some representatives are very professional and recognize the importance of customer service such as the guy that took care of us when we returned the car. I wish I could remember names.
Enterprise Rent A Car is a US Car Rental based in Livermore, California. Enterprise Rent A Car is located at 3569 First St, Livermore, CA 94551, USA.
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