This company kept calling me several times a day for weeks without leaving a name or callback number. I could not identify them with reverse phone no. lookup. I finally got so fed up with the calls that I filed a complaint with the state office of consumer protection. Turns out where they had gotten my phone number from "some source" but failed to verify that they had the correct name and phone number. Glad the calls have finally stopped!
Very incompetent staff on hand, called my representative several times with no answer. Followed the prompt on her voicemail box and hit 0 for immediate help. Was transferred to yet another voicemail box. Hit 0 again for immediate assistance was transferred to a representative finally. She lacked basic communication skills as she was mumbling and very hard to hear. She put me on hold to transfer me to someone who could help came back and realized she didn't even get my information the first time. Upon giving her my information she then told me there was nothing she could do and that the only person that could talk to me was my representative who I have called since they opened and have had no luck. The girl I was talking to then proceeded to give me attitude. Very poor customer service and terrible attitude
Completely and totally incompetent. They can't even properly set up a payment plan with a routing number and bank account. Called me at work after being told they couldn't. My representative was especially non helpful.
DO NOT BELIEVE THEM WHEN THEY TELL YOU THAT THEY WILL FAX YOU A PAID IN FULL LETTER!!!!!!!!!!!!! MISTY AND LESLIE BOTH ADVISED THEY WOULD AFTER THE PAYMENT HAD ENOUGH TIME TO CLEAR, AND I CALL AND CALL EVERY DAY FOR IT, AND FINALLY 13 DAYS LATER (WHEN THE PAYMENT HAS HAD SUFFICIENT TIME TO CLEAR), THEY ADVISE THEY DON'T SEND THE LETTER, IT WOULD HAVE TO COME FROM SOMEONE ELSE (THE LENDER). ALSO, THEY WILL NOT DEAL WITH YOU VIA EMAIL, BECAUSE THEY KNOW ITS TIME STAMPED, SO EVERYTHING IS OVER THE PHONE!!! VERY SHADY! LIES! DO NOT DEAL WITH THESE PEOPLE! YOU CAN NOT TAKE THEIR WORD FOR ANYTHING! IF YOU HAVE TO DEAL WITH LESLIE, ASK FOR ANOTHER REPRESENTATIVE!!!! SHE IS NOT TRUSTWORTHY!!!
If you can work with another company to get your student loans back on track, do it! This company harassed my extended family members, and called me at work. She spoke too quickly, I couldn't understand her. When I asked her to repeat herself, she continued to speak too quickly...I asked her to slow down so I could understand her. She was rude and demanding.
Performant Financial Corporation is a US Finance company based in Livermore, California. Performant Financial Corporation is located at 333 N Canyons Pkwy # 100, Livermore, CA 94551, USA.
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